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style=\"text-align: center\"><em><strong>When you need to return a defective product to TELE Controls Inc USA, our Return Merchandise Authorization (RMA) process ensures we can quickly process your claim and provide the best possible resolution. This guide walks you through our streamlined online RMA submission process.<\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\" style=\"text-align: center\"><b>Who Can Use This Process<\/b><\/p>\n<p class=\"x_MsoNormal\" style=\"text-align: center\">This RMA process is exclusively for\u00a0<b>TELE Controls Inc USA customers only<\/b>. If you purchased your products through TELE Controls Inc USA, you can use our online RMA form to initiate your return.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\" style=\"text-align: center\"><b>Before You Begin: What You&#8217;ll Need<\/b><\/p>\n<p class=\"x_MsoNormal\" style=\"text-align: center\">To complete your RMA request efficiently, gather your company information, product details, fault descriptions and photos of the side label of your returned goods.<\/p>\n","id":"","linie_oben_einblenden":false,"linie_unten_einblenden":false,"container":"normal","hintergrund":"weis","box":false,"abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"textblock","acf_fc_id":"acf-block-69a232d821342","acf_fc_style":"","flexible":false,"text":"<h2 class=\"x_MsoNormal\" style=\"text-align: center\"><em><b>Step-by-Step RMA Submission Process<\/b><\/em><\/h2>\n","id":"","linie_oben_einblenden":false,"linie_unten_einblenden":false,"container":"normal","hintergrund":"weis","box":false,"abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"textblock","acf_fc_id":"acf-block-69a232d8215a5","acf_fc_style":"","flexible":false,"text":"<p class=\"x_MsoNormal\"><b><em>Step 1:<\/em> Access the RMA Form<\/b><\/p>\n<p class=\"x_MsoNormal\"><em><b><a title=\"https:\/\/eform.pandadoc.com\/?eform=b86c3531-ec18-4805-b5a6-aad29ce3aff0\" href=\"https:\/\/eform.pandadoc.com\/?eform=b86c3531-ec18-4805-b5a6-aad29ce3aff0\" data-auth=\"NotApplicable\" data-linkindex=\"0\">Visit our online RMA form here<\/a><\/b><\/em><\/p>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b><span data-olk-copy-source=\"MessageBody\"><em>Step 2:<\/em> Complete Company Information<\/span><\/b><\/p>\n<p class=\"x_MsoNormal\">Fill out your company details including:<\/p>\n<ul type=\"disc\">\n<li class=\"x_MsoNormal\">Company name<\/li>\n<li class=\"x_MsoNormal\">Shipping address where returned items should be sent<\/li>\n<li class=\"x_MsoNormal\">Contact information for the person coordinating the RMA claim<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b><span data-olk-copy-source=\"MessageBody\"><em>Step 3:<\/em> Document Product Claims<\/span><\/b><\/p>\n<p class=\"x_MsoNormal\">List all defective part numbers and provide a detailed description of the problem or defect you&#8217;re experiencing with each item.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b><span data-olk-copy-source=\"MessageBody\"><em>Step 4:<\/em> Upload Required Evidence<\/span><\/b><\/p>\n<p class=\"x_MsoNormal\">This is a critical step for processing your claim:<\/p>\n<ul type=\"disc\">\n<li class=\"x_MsoNormal\">Take clear photos of the\u00a0<b>side label<\/b>\u00a0of each defective part<\/li>\n<li class=\"x_MsoNormal\">Ensure the numbers in the red box on the label are clearly visible<\/li>\n<li class=\"x_MsoNormal\">Upload these photos along with any other supporting evidence<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-871320\" src=\"https:\/\/www.tele-online.com\/wp-content\/uploads\/2025\/07\/download-544x360.png\" alt=\"\" width=\"445\" height=\"295\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-olk-copy-source=\"MessageBody\"><em>Step 5:<\/em> Review Terms and Conditions<\/span><\/b><\/p>\n<p class=\"x_MsoNormal\">Carefully read TELE&#8217;s RMA terms and conditions, which include important information about potential fees:<\/p>\n<ul>\n<li><b>Improper use\/installation<\/b>: $100 reimbursement cost per item<\/li>\n<li><b>Non-warranty\/unauthorized returns<\/b>: $175 per item plus shipping\/repair costs<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b><em>Step 6:<\/em> Submit Your Request<\/b><\/p>\n<p class=\"x_MsoNormal\">Once all information is complete and accurate, submit your RMA form. Once your RMA has been approved and is within warranty guidelines, you&#8217;ll receive an RMA case number for tracking.<\/p>\n","id":"","linie_oben_einblenden":false,"linie_unten_einblenden":false,"container":"normal","hintergrund":"weis","box":false,"abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"textblock","acf_fc_id":"acf-block-69a232d821b4a","acf_fc_style":"","flexible":false,"text":"<h3 class=\"x_MsoNormal\" style=\"text-align: center\"><em><b>Need Help?<\/b><\/em><\/h3>\n<p class=\"x_MsoNormal\" style=\"text-align: center\"><strong>If you have questions about the RMA process or need assistance with your submission, contact us at sales@tele-controls.com<\/strong><\/p>\n","id":"","linie_oben_einblenden":false,"linie_unten_einblenden":false,"container":"normal","hintergrund":"weis","box":false,"abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"parallax","acf_fc_id":"acf-block-69a232d821db5","acf_fc_style":"","flexible":false,"Image":{"ID":871326,"id":871326,"title":"Website Banner Images - 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