{"id":68039,"date":"2021-05-27T12:27:44","modified":"2024-04-16T16:40:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tele-online.com\/us\/faq\/","title":{"rendered":"FAQS"},"content":{"rendered":"        <div\n            id=\"block_460b38b8d9a56082d48729ecf2fcc382\"\n            class=\"acf-block is-edit is-category-text\"\n            data-highlight=\"https:\/\/www.tele-online.com\/?page_id=68039#highlightblock=block_460b38b8d9a56082d48729ecf2fcc382\"\n            data-block=\"headerslider\"\n        >\n                            <h2 class=\"acf-block-title\">\n                    <svg  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  width=\"24\"  height=\"24\"  viewBox=\"0 0 24 24\"  fill=\"none\"  stroke=\"currentColor\"  stroke-width=\"2\"  stroke-linecap=\"round\"  stroke-linejoin=\"round\"  class=\"icon icon-tabler icons-tabler-outline icon-tabler-align-left\"><path stroke=\"none\" d=\"M0 0h24v24H0z\" fill=\"none\"\/><path d=\"M4 6l16 0\" \/><path d=\"M4 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10:18:30","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.tele-online.com\/wp-includes\/images\/media\/default.png","width":2016,"height":1512,"sizes":{"thumbnail":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-220x220.jpg","thumbnail-width":220,"thumbnail-height":220,"medium":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-544x360.jpg","medium-width":544,"medium-height":360,"medium_large":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-768x576.jpg","medium_large-width":768,"medium_large-height":576,"large":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-780x520.jpg","large-width":780,"large-height":520,"1536x1536":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-1536x1152.jpg","1536x1536-width":1536,"1536x1536-height":1152,"2048x2048":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5.jpg","2048x2048-width":2016,"2048x2048-height":1512,"hd":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-1920x1440.jpg","hd-width":1920,"hd-height":1440,"galerie":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-320x240.jpg","galerie-width":320,"galerie-height":240,"stellen":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/20200806_5-400x400.jpg","stellen-width":400,"stellen-height":400}},"headline":"Frequently Asked Questions","link":null,"subheadline":"Find answers to your questions about TELE technology and our Smart Factory. "}],"max_hohe":"400px"},{"acf_fc_layout":"akkordeon","acf_fc_id":"acf-block-69a240d7e820d","acf_fc_style":"","flexible":false,"fragezeichen_einblenden":false,"headline":"TECHNOLOGY","item":[{"name":"How does 3-ph Voltage monitoring work?","text":"<p>TELE offers voltage monitoring for complex multi-wire networks. This means that also networks with strongly non-symmetric loads and with disruptive influences, TELE monitoring relays carry out their reliable work. And they do so not only in Europe for the usual three-wire networks with or without zero cable 3(N)~ 400\/230V, but also for global applications with different voltage levels and multi-wire systems that are switched in other ways.<\/p>\n<p>A major application area for three-phase voltage monitoring is building technology. Here, it is important to monitor the height of the individual phase voltage in order to initiate emergency lighting with Undervoltage and to protect consumption points from overvoltage. With the TELE devices specialized in these fields, the deviation of the phase voltage is set directly and the device switches off when at least one of the phases leaves the permissible range. The ENYA and KAPPA series are designed for contact-safe installation in the installation distributor. To simplify the wiring, most devices take their auxiliary energy from the current circuit measured.<\/p>\n<p>The GAMMA industry series focuses on the monitoring of the supply voltage of the motor. Damage can be prevented by switching off the motor in the event of network errors. Over- and Undervoltage, as well as asymmetric errors, are also reliably detected in complex industry networks. TELE monitoring relays are immune to voltage retroactivity of three-phase loads.<\/p>\n"},{"name":"How does 1-ph voltage monitoring work?","text":"<p>To ensure the operation of 1-phase consumption points, it is worthwhile to monitor the power network. If the power supply is interrupted, this can lead to malfunctions in the system. TELE monitoring relays detect unreliable statuses at an early stage and initiate the measures envisaged for this. However, overvoltage can result from a network error that represents a major risk for entire system parts. This, however, can largely be prevented with robust monitoring technology.<\/p>\n<p>The application areas of one-phase voltage monitoring range from battery monitoring to the control of the inverter in solar systems with insufficient energy production or the recognition of a drop in voltage with overlong cables. One-phase voltages over a wide area can be monitored with the devices of the GAMMA and TREND series. The compact automatic voltage controllers of the ENYA and KAPPA series are specialized in Undervoltage monitoring for typically standardized supply voltages.<\/p>\n"},{"name":"How does current monitoring work?","text":"<p>TELE current sentinels protect machines and loads through the monitoring of the system for overvoltage or Undervoltage. During monitoring of the overvoltage, switched off or failed consumption points are recognized and the TELE current sentinel issues an alarm message.<\/p>\n<p>For universal use, the WatchDogs of the GAMMA series have 3 measurement ranges. Specifically for use in combination with current or signal converters, the inputs are designed with a nominal value of 5A, 1A, or 20mA respectively.<\/p>\n<p>The integrated start-up bridging avoids false activation resulting from the increased start-up current of a Motor.<\/p>\n"},{"name":"How do our liquid level, seal leakage and pump controllers work?","text":"<p>In the conductive fill-level monitoring, the moistening of the probe rods is analyzed. The recording of the conductivity using an alternating current of a few milli-amperes with 12 V voltage is used. The use of alternating current effectively suppresses galvanic effects such as those that can occur with a static direct voltage.<\/p>\n<p>The advantage of this method is that the probe rods only have to meet the condition of electrically isolated installation and the conductivity of the probe themselves. The probes can therefore be simply adapted to the requirements of the environment. Whether it is particularly robust in animal breeding, agriculture, or wastewater preparation, or also resistant against high temperatures such as those that can arise with sterilization through hot steam.<\/p>\n<p>To avoid the connected pumps being frequently switched on and off too frequently, a switching hysteresis can be defined by the distance of the max &amp; min probe. However, this can also be completely deactivated, if the device is to be used as overfill protection or dry-run protection for a pump.<\/p>\n"},{"name":"Is TELE able to provide customized industrial electronics?","text":"<p>Yes! TELE works with its partners and customers to develop monitoring and control solutions for special sets of problems. Using our modular development platform, we can handle even industry-specific problems quickly, with standardization, and at the required scale. Are you struggling with issues related to plant safety, network stability, or energy efficiency, and do you need a solution that is network-capable with the ability to visualize or save data? Challenge us!<\/p>\n"},{"name":"Why did TELE discontinue the production of mains-decoupling relays?","text":"<p class=\"p1\"><span class=\"s2\">The ONF3 uses current monitoring to detect the switching on of loads in a household circuit. The monitoring voltage is 200mV DC.<br \/>This works well with resistive loads or Edison lamps.\u00a0<\/span><span class=\"s2\">But with the introduction of more and more electronic control and start circuits, reliable load detection and automatic restart become more and more impossible. Those circuits simply do not drain current at a low voltage level of 200mV.<\/span><\/p>\n<p class=\"p1\"><span class=\"s2\">Increasing the sensing voltage to detect switched-on loads, would be a possible technical solution or workaround for the above situation. <\/span><span class=\"s2\">But the increased sensing voltage (let\u2019s say 50V DC) would spoil the effect to keep the circuits volt- and-field free when not in use. <\/span><span class=\"s2\">But to guarantee field-free power lines is the key feature of such a device!<\/span><\/p>\n<p class=\"p1\"><span class=\"s2\">Else we recognize more and more remote-controlled or network-connected devices, all of them operating with high-frequency pulsed signals. Would it make sense in such an environment to have the powerlines volt-free only to reduce the impact of electromagnetic fields?<\/span><\/p>\n<p class=\"p1\"><span class=\"s2\">For this reason, we decided to fade out the production of this item. <\/span><span class=\"s2\">We do\u00a0<\/span><span class=\"s1\">not<\/span><span class=\"s2\">\u00a0plan for a new type with comparable functionality.<\/span><\/p>\n"},{"name":"Will TELE monitoring devices suffer from damage caused by inrush currents?","text":"<p>Example:<\/p>\n<p>For the current monitor series GAMMA, the maximum overload is indicated app. 20% above nominal current. In the case of starting, a motor there will be an inrush current eventually higher than this.<\/p>\n<p>The TELE current monitoring relays are designed to work properly under real-life conditions. With respect to high inrush currents of motors and bulb lamps the short time inrush current for GAMMA current monitoring G2I\u2026. G2C\u2026\u2026 and G2J\u2026. types<br \/>is much higher than the stated continuously over current.<\/p>\n<p>The values found below are supposed to be an inrush current applied to a cold unit (room temperature) Please let the unit cool down without any load prior to every test cycle for about 5 minutes<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Values for G2I\u2026and G2C\u2026<\/strong><\/p>\n<table width=\"600\">\n<tbody>\n<tr>\n<td>10A-range:<\/td>\n<td>50A for 5sec<\/td>\n<td>75A for 2sec<\/td>\n<td>100A&lt;1sec<\/td>\n<\/tr>\n<tr>\n<td>5A-range:<\/td>\n<td>20A for 5sec<\/td>\n<td>30A for 2sec<\/td>\n<td>100A&lt;180msec<\/td>\n<\/tr>\n<tr>\n<td>1A- &amp; 2A-range:<\/td>\n<td>\u00a010A for 5sec<\/td>\n<td>15A for 2sec<\/td>\n<td>\u00a050A&lt;180msec<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>100mA-range<\/td>\n<td>800mA for 5sec<\/td>\n<td>1,5A for 2sec<\/td>\n<td>\u00a06A&lt;180msec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"page\" title=\"Page 2\">\n<div class=\"layoutArea\">\n<p>20mA range: no separate inrush current specified.<br \/>Signal transmitters usually limit the current below the max. permissible continuous current of 250mA<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Three-Phase-Current monitoring\u00a0<\/strong><strong>G2JM<\/strong><\/p>\n<table width=\"750\">\n<tbody>\n<tr>\n<td>3 inputs 5A- each:<\/td>\n<td>25A for 2sec<\/td>\n<td>15A for 5sec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Load Monitors: G2B\u2026G4B\u2026<\/strong><\/p>\n<table width=\"750\">\n<tbody>\n<tr>\n<td>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Input range 12A:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td>\u00a032A for 10sec<\/td>\n<td>45A for 5sec<\/td>\n<td>\u00a070A for 2sec<\/td>\n<td>\u00a0100A &lt; 1sec<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"column\">Input range 16A:<\/div>\n<\/td>\n<td>40A for 10sec<\/td>\n<td>60A for 5sec<\/td>\n<td>\u00a090A for 2sec<\/td>\n<td>\u00a0130A &lt; 1sec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n"}],"id":"","hintergrund":"grau","abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"akkordeon","acf_fc_id":"acf-block-69a240d7e98c4","acf_fc_style":"","flexible":false,"fragezeichen_einblenden":false,"headline":"YOUR SMART FACTORY","item":[{"name":"What does Your Smart Factory mean?","text":"<p>TELE is Your Smart Factory. It is a technology company with a tremendous amount of technical know-how and people who enjoy their work. TELE develops and manufactures control and monitoring solutions for the industrial and energy sectors. But TELE also has a truly novel organizational structure. Without traditional hierarchies. Without bosses. But plenty of personal responsibility. And collaboration. Learn more about\u00a0<a href=\"https:\/\/www.tele-online.com\/your-smart-factory\/\">Your Smart Factory<\/a> here.<\/p>\n"},{"name":"Where are TELE products manufactured?","text":"<p>We develop and manufacture our solutions and components at our Smart Factory at our Vienna headquarters.<\/p>\n"},{"name":"We are a start-up. How can we engage with TELE?","text":"<p>TELE current sentinels protect machines and loads through the monitoring of the system for overvoltage or Undervoltage. During monitoring of the overvoltage, switched off or failed consumption points are recognized and the TELE current sentinel issues an alarm message.<\/p>\n<p>For universal use, the WatchDogs of the GAMMA series have 3 measurement ranges. Specifically for use in combination with current or signal converters, the inputs are designed with a nominal value of 5A, 1A, or 20mA respectively.<\/p>\n<p>The integrated start-up bridging avoids false activation resulting from the increased start-up current of a Motor.<\/p>\n"},{"name":"Why do we actively collaborate with start-ups?","text":"<p>We do our best to help start-ups by opening our doors and providing our resources to those who need them. Contact us if you have developed a unique solution that makes the world better and you are ready for the next step but need a competent partner who will support you with know-how, technology, and resources.<\/p>\n"}],"id":"","hintergrund":"grau","abstand_oben":"","abstand_unten":""}],"seo":[{"googleAuthor":"","googlePublisher":"","schemaName":"","schemaDescription":"","schemaImage":false}],"footer_link_block":false,"footer":{"footer_headline_powerd_by":"","footer_text_powered_by":"","footer_logos":[{"logo":{"ID":50393,"id":50393,"title":"tele_worldwide","filename":"tele_worldwide.png","filesize":4387,"url":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2021\/05\/tele_worldwide.png","link":"https:\/\/www.tele-online.com\/us\/60th-anniversary-registration\/attachment\/tele_worldwide-2-2\/","alt":"","author":"44","description":"","caption":"","name":"tele_worldwide-2-2","status":"inherit","uploaded_to":185152,"date":"2021-05-05 06:16:16","modified":"2023-01-26 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