{"id":37920,"date":"2020-01-21T08:38:22","modified":"2024-04-16T16:35:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tele-online.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":" \n

\n <\/svg> Header Slider <\/span>\n <\/h2>\n\n <\/div>\n \n

\n <\/path> <\/rect> <\/rect> <\/svg> Akkordeon <\/span>\n <\/h2>\n\n <\/div>\n \n

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\n <\/svg> Kontakt Teaser Mitarbeiter <\/span>\n <\/h2>\n\n <\/div>\n ","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":18700,"parent":0,"template":"","acf":{"seo":[{"googleAuthor":"","googlePublisher":"","schemaName":"","schemaDescription":"","schemaImage":false}],"webblocks":[{"acf_fc_layout":"headerslider","acf_fc_id":"acf-block-69a23ea1f29b0","acf_fc_style":"","flexible":false,"submenu_aktivieren":true,"slide":[{"bild":{"ID":391421,"id":391421,"title":"2023-tele-60jahre-0214","filename":"2023-tele-60jahre-0214-scaled.jpg","filesize":483133,"url":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-scaled.jpg","link":"https:\/\/www.tele-online.com\/en\/slots\/fragen-antworten\/attachment\/2023-tele-60jahre-0214-2\/","alt":"","author":"59","description":"","caption":"","name":"2023-tele-60jahre-0214-2","status":"inherit","uploaded_to":391418,"date":"2023-10-25 11:26:00","modified":"2023-10-25 11:26:00","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.tele-online.com\/wp-includes\/images\/media\/default.png","width":2048,"height":1365,"sizes":{"thumbnail":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-220x220.jpg","thumbnail-width":220,"thumbnail-height":220,"medium":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-544x360.jpg","medium-width":544,"medium-height":360,"medium_large":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-780x520.jpg","large-width":780,"large-height":520,"1536x1536":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-1536x1024.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-2048x1365.jpg","2048x2048-width":2048,"2048x2048-height":1365,"hd":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-1920x1280.jpg","hd-width":1920,"hd-height":1280,"galerie":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-320x213.jpg","galerie-width":320,"galerie-height":213,"stellen":"https:\/\/www.tele-online.com\/wp-content\/uploads\/2023\/10\/2023-tele-60jahre-0214-400x400.jpg","stellen-width":400,"stellen-height":400}},"headline":"Frequently asked questions","link":null,"subheadline":"Are there any question left unanswered about our solutions or the company of the future? We have all the answers!"}],"max_hohe":"70vh"},{"acf_fc_layout":"akkordeon","acf_fc_id":"acf-block-69a23ea20022b","acf_fc_style":"","flexible":false,"fragezeichen_einblenden":false,"headline":"GENERAL","item":[{"name":"How much are your transport costs?","text":"

Dispatch costs for shipments depend on the destination country as well as size and weight of the delivery.<\/p>\n"},{"name":"What are your opening hours?","text":"

Monday – Thursday 08:00 a.m. to 05:00 p.m., Friday 08:00 a.m. to 1:00 p.m.<\/p>\n"},{"name":"Which shipping provider is usually commissioned for shipments to Germany?","text":"

We have been working intensively for years with our partner GLS, which is the shipping provider for standard deliveries.<\/p>\n"},{"name":"Where can I find all the data required for export deliveries (customs tariff number, country of origin & weight)?","text":"

All the necessary information can be found on the respective product page (the product search function<\/a> can be used) or in the download center<\/a>\u00a0of the TELE website.<\/p>\n"},{"name":"Where can I find CE declaration of conformity documents?","text":"

This information is also available on the respective product page (product search<\/a>) or in the TELE download center<\/a>.<\/p>\n"},{"name":"Where can I find data sheets for products that are no longer manufactured?","text":"

Even for those products that are no longer manufactured, the desired data sheets are available for download on the respective product page (product search<\/a>) of the TELE website.<\/a><\/p>\n"},{"name":"How can I find out if the product I need is still manufactured?","text":"

All TELE products are listed on our website, with a status indicator directly on the product page. If the status is “EOP” (which stands for “End of Production”), this item is no longer in regular production.\u00a0Our hint: On the TELE website, you can search for the desired product under the menu item “Product Search<\/a>“, which will take you directly to the desired product page.<\/p>\n"},{"name":"Where can I find alternatives to products that are no longer manufactured?","text":"

If a product has the status “End of Production” and is therefore no longer manufactured, an alternative product is suggested directly on the product page (product search) of the TELE website.<\/p>\n"},{"name":"Where can I find the gross price list?","text":"

The current gross price list can be found in the Download Center<\/a> in the category “Price list”.<\/p>\n"}],"id":"general","hintergrund":"grau","abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"textblock","acf_fc_id":"acf-block-69a23ea20c7d5","acf_fc_style":"","flexible":false,"text":"","id":"","linie_oben_einblenden":false,"linie_unten_einblenden":true,"container":"normal","hintergrund":"weis","box":false,"abstand_oben":"0","abstand_unten":"0"},{"acf_fc_layout":"akkordeon","acf_fc_id":"acf-block-69a23ea20d225","acf_fc_style":"","flexible":false,"fragezeichen_einblenden":false,"headline":"TECHNOLOGY","item":[{"name":"How does the Voltage monitoring, three-phase work?","text":"

TELE offers voltage monitoring for complex multi-wire networks. This means that also networks with strongly non-symmetric loads and with disruptive influences, TELE monitoring relays carry out their reliable work. And they do so not only in Europe for the usual three-wire networks with or without zero cable 3(N)~ 400\/230V, but also for global application in different voltage levels and multi-wir systems that are switched in other ways.<\/p>\n

A major application area for three-phase voltage monitoring is building technology. Here, it is important to monitor the height of the individual phase voltage in order to initiate emergency lighting with undervoltage and to protect consumption points from overvoltage. With the TELE devices specialised in these fields, the deviation of the phase voltage is set directly and the device switches off when at least one of the phases leaves the permissible range. The ENYA and KAPPA series are designed for contact-safe installation in the installation distributor. To simplify the wiring, most devices take their auxiliary energy from the current circuit measured.<\/p>\n

The GAMMA industry series focuses on the monitoring of the supply voltage of motor. Damage can be prevented by switching off the motor in the event of network errors. Over- and undervoltage as well as asymmetrics errors are also reliably detected in complex industry networks. TELE monitoring relays are immune to voltage retroactivity of three-phase loads.<\/p>\n"},{"name":"How does the Voltage monitoring, mono-Phase work?","text":"

To ensure the operation of 1-phase consumption points, it is worthwhile monitoring the power network. If the power supply is interrupted, this can lead to malfunctions in the system. TELE monitoring relays detect unreliable statuses at an early stage and initiate the measures envisaged for this. However, overvoltage can result from a network error that represents a major risk for entire system parts. This, however, can largely be prevented with robust monitoring technology.<\/p>\n

The application areas of one-phase voltage monitoring range from battery monitoring to the control of the inverter in solar systems with insufficient energy production or the recognition of a drop in voltage with overlong cables. One-phase voltages over a wide area can be monitored with the devices of the GAMMA and TREND series. The compact automatic voltage controllers of the ENYA and KAPPA series are specialised in the undervoltage monitoring for typically standardised supply voltages.<\/p>\n"},{"name":"How does the current monitoring work?","text":"

TELE current sentinels protect machines and loads through the monitoring of the system for overvoltage or undervoltage. During monitoring of the overvoltage, switched off or failed consumption points are recognised and the TELE current sentinel issues an alarm message.<\/p>\n

For universal use, the WatchDogs of the GAMMA series have 3 measurement ranges. Specifically for use in combination with current or signal converters, the inputs are designed with a nominal value of 5A, 1A or 20mA respectively.<\/p>\n

The integrated start-up bridging avoids false activation resulting from the increased start-up current of a Motor.<\/p>\n"},{"name":"How does the fill-level-monitoring work?","text":"

In the conductive fill-level monitoring, the moistening of the probe rods is analysed. The recording of the conductivity using alternating current of a few milli-amperes with 12 V voltage is used. The use of alternating current effectively suppresses galvanic effects such as those that can occur with a static direct voltage.<\/p>\n

The advantage of this method is that the probe rods only have to meet the condition of electrically isolated installation and the conductivity of the probe themselves. The probes can therefore be simply adapted to the requirements of the environment. Whether it is particularly robust in animal breeding, agriculture or wastewater preparation, or also resistant against high temperatures such as those that can arise with sterilisation through hot steam.<\/p>\n

To avoid the connected pumps being frequently switched on and off too frequently, a switching hysteresis can be defined by the distance of the max & min probe. However, this can also be completely deactivated, if the device is to be used as an overfill protection or dry-run protection for a pump.<\/p>\n"},{"name":"Do you have custom solutions for my particular industry?","text":"

Yes! TELE works with its partners and customers to develop monitoring and control solutions for special sets of problems. Using our modular development platform, we can handle even industry-specific problems quickly, with standardization, and at the required scale. Are you struggling with issues related to plant safety, network stability, or energy efficiency and do you need a solution that is network-capable with the ability to visualize or save data? Challenge us!<\/p>\n"},{"name":"Why has TELE discontinued the production of mains-decoupling relays?","text":"

For our fact finding concerning this product please refer to the following:<\/span><\/p>\n

The ONF3 uses current monitoring to detect the switching on of loads in a household circuit. Monitoring voltage is 200mV DC.
This works well with resistive loads or Edison lamps.\u00a0<\/span>But with introduction of more and more electronic control and start circuits, reliable load detection and automatic restart become more and more impossible.\u00a0Those circuits simply do not drain current at a low voltage level of 200mV.<\/span><\/p>\n

Increasing the sensing voltage to detect switched-on loads, would be a possible technical solution or work around of above situation.\u00a0<\/span>But the increased sensing voltage (let\u2019s say 50V DC) would spoil the effect to keep the circuits \u00a0volt- and-field free when not in use.\u00a0<\/span>But to guarantee field free power lines is the key feature of such a device!<\/span><\/p>\n

Else we recognise more and more remote controlled or network connected devices, all of them operating with high frequency pulsed signals. Would it make sense in such an environment to have the powerlines volt-free only to reduce the impact of electromagnetic fields?<\/span><\/p>\n

For this reason we decided to fade out production of this item.\u00a0<\/span>We do\u00a0<\/span>not<\/span>\u00a0plan for a new type with comparable functionality.<\/span><\/p>\n"},{"name":"Will TELE monitoring devices be damaged by overcurrent in case of starting a motor?","text":"

Example:<\/p>\n

For the current monitors series GAMMA the maximum overload is indicated app. 20% above nominal current. In case of a starting a motor there will be an inrush current eventually higher than this.<\/p>\n

The TELE current monitoring relays are designed to work properly under real life conditions. In respect to high inrush currents of motors and bulb lamps the short time inrush current for GAMMA current monitoring G2I\u2026. G2C\u2026\u2026 and G2J\u2026. types
is much higher than the stated continuous over current.<\/p>\n

The values found below are supposed to be an inrush current applied to a cold unit (room temperature) Please let the unit cool down without any load prior to every test cycle for about 5 minutes<\/p>\n

 <\/p>\n

Values for G2I\u2026and G2C\u2026<\/strong><\/p>\n\n\n\n\n\n\n
10A-range:<\/td>\n50A for 5sec<\/td>\n75A for 2sec<\/td>\n100A<1sec<\/td>\n<\/tr>\n
5A-range:<\/td>\n20A for 5sec<\/td>\n30A for 2sec<\/td>\n100A<180msec<\/td>\n<\/tr>\n
1A- & 2A-range:<\/td>\n\u00a010A for 5sec<\/td>\n15A for 2sec<\/td>\n\u00a050A<180msec<\/td>\n<\/td>\n<\/tr>\n
100mA-range<\/td>\n800mA for 5sec<\/td>\n1,5A for 2sec<\/td>\n\u00a06A<180msec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n
\n

20mA range: no separate inrush current specified.
Signal transmitter usually limit the current below the max. permissible continuous current of 250mA<\/p>\n

 <\/p>\n

Three-Phase-Current monitoring\u00a0<\/strong>G2JM<\/strong><\/p>\n\n\n\n
3 inputs 5A- each:<\/td>\n25A for 2sec<\/td>\n15A for 5sec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Load Monitors: G2B\u2026G4B\u2026<\/strong><\/p>\n\n\n\n\n
\n
\n
\n
\n

Input range 12A:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

\u00a032A for 10sec<\/td>\n45A for 5sec<\/td>\n\u00a070A for 2sec<\/td>\n\u00a0100A < 1sec<\/td>\n<\/tr>\n
\n
Input range 16A:<\/div>\n<\/td>\n
40A for 10sec<\/td>\n60A for 5sec<\/td>\n\u00a090A for 2sec<\/td>\n\u00a0130A < 1sec<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n"}],"id":"technology","hintergrund":"grau","abstand_oben":"","abstand_unten":""},{"acf_fc_layout":"kontaktteasermitarbeiter","acf_fc_id":"acf-block-69a23ea20dc4c","acf_fc_style":"","flexible":false,"headline":"Can't find what you are looking for? ","text":"Please don't hesitate to contact me!","type":"automatisch","mitarbeiter":35712,"mitarbeiter_fallback":false,"telefon":"","telefon_gastautor":"","email_gastautor":"","termin_button_text":"","termin_button_link":"","id":"","hintergrund":"weis","abstand_oben":"","abstand_unten":""}],"main_menu_ausblenden":false,"footer_link_block":false,"footer":{"footer_headline_powerd_by":"Powered By TELE","footer_text_powered_by":"","footer_logos":null,"footer_mylayout_logos":"normal","footer_text_oben":"

TELE Haase Steuerger\u00e4te Ges.m.b.H.<\/strong> | Vorarlberger Allee 38 (direct access via Slamastra\u00dfe 37), 1230 Vienna | Austria<\/p>\n

Opening Hours<\/strong>: Monday-Thursday 08:00 a.m. to 04:00 p.m. & Friday 08:00 a.m. to 01:00 p.m.<\/p>\n

Contact Details<\/a><\/strong><\/p>\n","footer_headline_social_media":"","footer_social_media":[{"icon":"<\/i>","link":"https:\/\/www.facebook.com\/TELE-Haase-Steuerger%C3%A4te-GesmbH-212293998940265\/?rf=195551397135836"},{"icon":"<\/i>","link":"https:\/\/www.linkedin.com\/company\/tele-worldwide\/"},{"icon":"<\/i>","link":"https:\/\/www.youtube.com\/user\/telehaase\/featured"},{"icon":"<\/i>","link":"https:\/\/www.instagram.com\/tele_haase\/"}]},"nav_data":{"link":"","text":""},"wpmlurl":{"de":"\/","en":"\/en\/","us":"\/us\/","fr":"\/fr\/","es":"\/es\/"}},"yoast_head":"\nFAQ - Tele Haase<\/title>\n<meta name=\"description\" content=\"Find answers to your questions about TELE's organization, technology, and Factory. 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